FREQUENTLY ASKED QUESTIONS

Frequently asked questions are divided into separate categories as listed below.

ABOUT THE e-valueBC SERVICE

  • What is the e-valueBC application?

    e-valueBC is a publicly-available online service for non-commercial use. It provides easy access to property information about properties across British Columbia with the exception of some First Nations’ properties.

  • Who can use e-valueBC?

    Anyone can use the service as long as it is not being used for commercial purposes (for example with the intention of selling information from e-valueBC). Businesses wishing to learn more about commercial access to assessment information should contact BC Assessment at 1-866-valueBC (1-866-825-8322).

  • What is the purpose of the Terms of Use?

    The Terms of Use is a legal agreement between BC Assessment and any user of the e-valueBC service. It is assumed by BC Assessment that use of the service provides agreement with the Terms of Use. Anyone who wishes to review and/or print the Terms of Use can do so from the main page of the e-valueBC service by clicking the link available under the search bar. These terms specify, among other things, the legal use of the service which the user must adhere to.

  • Why has the e-valueBC service changed?

    We strive to continually improve in order to provide the highest standard of customer service. This includes enhancements to the property information we provide including the technological platform used to present the information. We believe continual improvements make BC Assessment information increasingly relevant and easy to access.

  • I am not a property owner. Can I still use e-valueBC to view property information?

    Yes. Anyone can use e-valueBC as long as you have the property address, roll number, or plan number for the property you would like to view. You may also search for properties by navigating the map within the new version of the service.

  • Why are some First Nation properties excluded from the e-valueBC application?

    Special agreements with each First Nation community must be negotiated by BC Assessment prior to including that specific community’s property information. Agreements do not exist for every First Nation community, and some First Nation communities with an agreement have not yet submitted their property information to BC Assessment.

  • Where can I get help using this service?

    We have tried to anticipate most questions and provide information within these FAQs. There are also instructional videos posted on BC Assessment’s YouTube channel. However, if your question is not answered here or through the videos, please click on the Contact Us button within e-valueBC to get in touch with a BC Assessment employee. There is also phone support during regular business hours (Monday to Friday, 8:30 am to 4:30 pm pacific time) at 1-866-valueBC (1-866-825-8322).

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

INFORMATION AVAILABLE IN e-valueBC

ABOUT THE SEARCH BAR

  • Why does the search bar on the main page of e-valueBC have drop-down options?

    The drop-down menu on the left of the search bar defaults with the option to search by property address. Two additional search options are available via the drop-down menu: roll number and plan. These three search options have been provided to make it easy to search for a property using commonly-known unique identifiers available on your assessment notice. Someone searching for a specific property needs to have only one of these three identifiers in order to locate the property.

  • What is auto-complete of search information?

    The search bar on the main e-valueBC page offers an auto-complete feature that tries to predict your request as you key it in, in the order that the information is typed. For example, typing “123 Queen” will result in the first 15 options (if available) beginning with that exact same sequence of characters. Up to fifteen (15) predicted options will be presented below the search bar and if the one you desire is displayed, scroll down to it and click the left button of your mouse to complete the search with this information. If you do not see your desired option in the 15 predicted options, continue to key your request and note that the presented options will update. The more information you key in, the greater the likelihood that your predicted options will be more accurate. When the property you are looking for is displayed in the drop-down list, select it (mouse left click) and the service will search for that property.

  • Where do I find the information I need to type in the search bar to get to a property?

    All the information is found on the assessment notice, but the pieces can be in different locations on the notice, depending on which search type you want to use (Address, Roll Number or Plan). As you type in the search bar, the auto-complete suggestions will show under the bar and you can select (left mouse click) the correct one from that list at any point.

    For Address: Follow the suggested format provided in the search bar for optimal results. Type in the address given at the bottom of the assessment notice. Make sure to include special characters (e.g. “-“) and spaces. If the address has a unit # but there is no “-“between it and the street number, type it in the search bar without a “-“.

    In the example below you would type: 1234 Anywhere Street

    For Roll Number: The Roll number is usually unique for each property, but there are still many instances where this is not true. To ensure that you get the right property for the Roll number you have, the format for this search is to use the Jurisdiction number located above the Roll number at the top right of the assessment notice first, and then the Roll number. Do not include the “- City/Town name” shown on the notice. The Jurisdiction number and Roll number should be typed in the search bar in the following format:

    In the example below you would type: 308 as Jurisdiction number and 519500059 as Roll number

    For Plan: The Plan number is not a unique identifier for a property. As a result you must type in a few other property identifiers that in combination will retrieve the property you are looking for. The full set of property identifiers are the Plan number, Lot number, Jurisdiction number (without the city or town part), and the Roll number. These identifiers can be found on the property assessment notice in two places: the box at the top right (Jurisdiction and Roll) and the box near the top left on the notice (Lot number, Plan number). Please review the picture below. The numbers must be typed in the search bar in the following format, including special characters and spaces. The auto-complete will make suggestions below the search bar and you can select the correct one as soon as it is displayed in the list.

    In the example below you would type: VIP4888 as Plan and 5 as Lot

    For PID: A parcel Identifier, or PID, is located on the Property Assessment Notice in the shaded box that is a second-from-the-top (the one that contains the street address). See the image below for the location of your PID on your assessment notice. When searching by PID, dashes(-) are not required.

    In the example below you would type: 012345678

  • Why can’t I see 15 predicted options from the auto-complete search bar?

    Depending on the information being keyed into the search bar, the auto-complete may not identify 15 possible options. For example, typing “1738 k” will result in fewer than 15 options displayed. Another possible reason for fewer options displaying may be the size of the display on the device being used. Usually this can be adjusted by the ‘zoom’ control. A setting of 75% may make it easier to view the 15 possible options. Another approach instead of adjusting the zoom setting is to use the “middle” or “scroll” wheel on your mouse to move the screen display up and down without changing any information on the screen.

  • Why are no options displayed when keying information into the search bar?

    If no auto-complete options are displaying below the search bar this indicates that:

    1. Information is being keyed-in for which e-valueBC has no records;
    2. A cut-and-paste method has been used to enter information, or
    3. The information is not recognized as an address by the search routine (use the watermark in the search bar as a guide to how to format the address). You may have to refresh the search bar to see the watermark.
  • Why won’t "cutting and pasting" information into the search bar work?

    Cutting and pasting information can be quicker and more accurate than rekeying information. Sometimes cutting and pasting information into the search bar results in the auto-complete to stop functioning. If this occurs, backspace one or two characters and retype them manually to restart the auto-complete functionality.

  • How do I search for a strata building?

    Search for a strata building the same as you search any address. When the address search determines that a strata building is being searched on, it displays a subset of the units and indicates on the first line or two, the option to list all of the strata units. If the unit you are looking for is not on the initial list, simply click on the line with the wording “(select to see all units…) and this will take you to a new page with the full list of strata units within the building. From this list, select on the individual unit of interest.

  • I copied and pasted an address into the search bar but nothing happens. Pressing “Enter” also does not work. Is it because the property isn’t in e-valueBC?

    The search bar looks up an address in the data available to it as you type. You cannot paste in the full address because the search needs to compare the address in the search bar to BC Assessment’s address records one character at a time. Once it has found records that may match, you must select the correct address (click it) from the dropdown search results.

    You can either enter the address manually and the search results will start to show under the search bar, or you can copy and paste an address and delete characters from the right side of the address towards the start of the address until a dropdown option appears.

  • I get an error that says “There was an error processing the request” when I type into the search bar. What is this?

    That error indicates that it has been a while since you have used the search and it has de-activated. Click “OK” and refresh the web page by clicking the Refresh or Reload icon on the right side of the browser address bar, at the upper left of the browser page.

  • How do I know the correct spelling of a property’s street type within BC Assessment?

    There are over 150 different street types used. The list of the spelling within the service is in the chart below:

    CODE

    DESCRIPTION

    ABBEY Abbey
    ACRES Acres
    ALLEE Allee
    ALLEY Alley
    AUT Aut
    AVE Ave
    BAY Bay
    BEACH Beach
    BEND Bend
    BLVD Blvd
    BOUL Boul
    BYPASS Bypass
    BYWAY Byway
    CAMPUS Campus
    CAPE Cape
    CAR Car
    CARREF Carref
    CAUSEWAY Causeway
    CTR Ctr
    C C
    CERCLE Cercle
    CHASE Chase
    CH Ch
    CIR Cir
    CIRCT Circt
    CLOSE Close
    COMMON Common
    CONC Conc
    CRNRS Crnrs
    COTE Cote
    COURS Cours
    CRT Crt
    COVE Cove
    CRES Cres
    CROIS Crois
    CROSS Cross
    CDS Cds
    DALE Dale
    DELL Dell
    DIVERS Divers
    DOWNS Downs
    DR Dr
    ECH Ech
    END End
    ESPL Espl
    ESTATE Estate
    EXPY Expy
    EXTEN Exten
    FARM Farm
    FIELD Field
    FOREST Forest
    FWY Fwy
    FRONT Front
    GDNS Gdns
    GATE Gate
    GLADE Glade
    GLEN Glen
    GRANGE Grange
    GREEN Green
    GRNDS Grnds
    GROVE Grove
    HARBR Harbr
    HEATH Heath
    HTS Hts
    HGHLDS Hghlds
    HWY Hwy
    HILL Hill
    HOLLOW Hollow
    ILE Ile
    IMP Imp
    INLET Inlet
    ISLAND Island
    KEY Key
    KNOLL Knoll
    LANDNG Landng

    CODE

    DESCRIPTION

    LANE Lane
    LMTS Lmts
    LINE Line
    LINK Link
    LKOUT Lkout
    LOOP Loop
    MALL Mall
    MANOR Manor
    MAZE Maze
    MEADOW Meadow
    MEWS Mews
    MONTEE Montee
    MOOR Moor
    MOUNT Mount
    MTN Mtn
    ORCH Orch
    PARADE Parade
    PARC Parc
    PK Pk
    PKY Pky
    PASS Pass
    PATH Path
    PTWAY Ptway
    PINES Pines
    PL Pl
    PLAT Plat
    PLAZA Plaza
    PT Pt
    POINTE Pointe
    PORT Port
    PVT Pvt
    PROM Prom
    QUAI Quai
    QUAY Quay
    RANG Rang
    REACH Reach
    RG Rg
    RIDGE Ridge
    RISE Rise
    RD Rd
    RDPT Rdpt
    RTE Rte
    ROW Row
    RUE Rue
    RLE Rle
    RUN Run
    SENT Sent
    SQ Sq
    ST St
    STROLL Stroll
    SUBDIV Subdiv
    TERR Terr
    TSSE Tsse
    THICK Thick
    THRUWAY Thruway
    TOWERS Towers
    TLINE Tline
    TOUR Tour
    TRAIL Trail
    TRNABT Trnabt
    TURN Turn
    TURNAROUND Turnaround
    VALE Vale
    VIA Via
    VIEW View
    VILLGE Villge
    VILLAS Villas
    VISTA Vista
    VOIE Voie
    WALK Walk
    WAY Way
    WHARF Wharf
    WINDE Winde
    WOOD Wood
    WYND Wynd
    WYNDE Wynde
  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

ASSESSMENT TERMINOLOGY

  • What is roll?

    Roll number (#) is usually a unique identifier for each property in British Columbia. In a few cases the roll # is duplicated on more than one property, but additional identifiers such as plan # ensure that each property is distinguished from any other property in the province. The roll # can be found on the Property Assessment Notice in the shaded box in the upper right hand corner. When entering this number into the search bar the spaces should be eliminated (See the image below for the location of your roll# (highlighted in red) towards the top of your assessment notice).

  • What is PID?

    A Parcel Identifier, or PID, is a nine-digit number that uniquely identifies a parcel in the land title register of BC. The Registrar of Land Titles assigns PID numbers to parcels for which a title is being entered in the land title register as a registered title. The PID is located on the Property Assessment Notice in the shaded box that is second-from-the-top (the one that contains the street address). See the image below for the location of your PID on your assessment notice. When searching by PID, dashes (-) are not required.

  • What is a plan?

    A plan is a legal, surveyed piece of land in British Columbia. The plan number may be shared by multiple properties in a development, so the plan number is not always unique to each property. When searching by plan in e-valueBC other identifiers like jurisdiction and lot number will be required. The plan number (#) is located on the Property Assessment Notice in the shaded box that is second-from-the-top (the one that contains the street address). The plan # is in the second line of information. (See the image below for the location of your plan# on your assessment notice).

  • What does the “Description” for a property refer to and how is it determined?

    The Description field in e-valueBC describes the primary structure on the property. The description defines the type of building (i.e. strata apartment, retail store, house, etc.) and often provides additional descriptive information.

    In the case of houses, it includes the number of storeys and a quality rating to assist you in finding appropriate comparable properties. These are quite generic descriptions that reflect construction quality and design. The particular characteristics used to categorize a dwelling as, “basic, standard, semi custom and custom” will depend on the era when it was built. Generally though, they are rated in the following order from lowest to highest quality:

    • Basic: Modest, economical housing of its era, built with minimal design features and few, if any, decorative features.
    • Standard: Very typical for its era, having met basic building code requirements of the time, and was built with average quality building materials.
    • Semi Custom: Compared with standard housing, a semi-custom house incorporates some more complex design features, as well as some better-than-average materials and amenities.
    • Custom: Built with considerable attention to architectural design and decorative features, using good-quality building materials.

    The number of storeys is the number of distinct levels of living space above the basement, crawl space or slab foundation. Some homes with above-ground basements appear very similar to 2-storey homes; typically the level containing the living room and kitchen is counted as the first storey. A half storey level has exterior walls that are less than full height

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

ABOUT THE DETAIL PROPERTY PAGE

  • How do I view detailed property information once I have found the property I am looking for?

    Once you are on the page displaying information on a single property, click the “+ Show property details and recent sales history” button on the left of the page, under the property image. More information will appear when this button is clicked.

  • Why is the image of the property out of date, not displaying updates that have been made?

    Updating property images is a significant undertaking for such a geographically large province as British Columbia. The target for refreshing images is every three years; however, there will be some variation in this schedule.

  • I have a property that is under construction. Will information be available within e-valueBC?

    Properties under construction (not renovations) will not show updated information until construction has been completed.

  • What is the Map?

    The map allows you to see the selected property geographically. Using the map, you can get information about all the properties around the selected property. By zooming out on the map you can see more of the area surrounding the selected property and through zooming out and dragging the map in any direction, you can see all areas of the province. For example, if you searched a property in Victoria, you could zoom out (the “-“ button on the top left of the map or scroll backwards on the mouse) to see the entire region around Victoria. By dragging the map down, you would start to see areas North of Victoria on Vancouver Island. By dragging the map to the left, you would see areas on the southern mainland of BC or the Gulf Islands. By dragging the map downwards you could move the map view to Prince George. At any point you could zoom in (the “+” button on the map or scroll forward with the mouse), to any city, town or property. Click the property and the property value summary will show in a pop-up on the map.

  • What are Neighbouring Properties?

    Only properties on your street are displayed. However, you can display more properties by clicking on the map with the left mouse button, holding it down and dragging it in the desired direction.

  • What are Sample Sold Properties?

    Sample sold properties are properties that have certain key characteristics in common to the property you are analyzing in e-valueBC and have sold in the last calendar year. These recently sold properties give an indication of what the market value is of properties similar to the one you are reviewing within e-valueBC. If a property has not been sold in the previous calendar year, it will not show up in this list. Note that these sample sold properties are provided for information and as examples only. In assessing a particular property, BC Assessment takes into consideration many factors, and the sample sold properties are not necessarily the same that BC Assessment would use as "comparables", for example in an appeal.

  • How often are Sample Sold Properties updated?

    Sample Sold Properties displayed in e-valueBC are updated at the following times during the year:

    • January 1st to include sales to October 31st
    • March 31st to include sales to December 31st
    • November 5th to include sales to September 30th

    Please note that Assessed Values are updated on January 1 and April 1 only.

  • How do I print my search results?

    Printing can be achieved two ways:

    1. Click the print button on the right side of the screen

      This will produce a “printer-friendly” version of the property detail page only. It includes the summary property information and the detail information shown when the “+ Show property details and recent sales history” is clicked to expand the box under the property image. The print function will be improved in a future release to include the ability to print the properties displayed in the Neighbouring Properties and Sample Sold Properties tabs.

    2. Use your browser’s print function

      Each browser (Internet Explorer, Firefox, Safari, Chrome, etc.) and browser version will offer the print option from the browser menu bar, but the capabilities of the print may differ between browser types and versions. In supported browser versions (see Other Questions), you can click on the Neighbouring Properties and/or Sample Sold Properties tabs. Once the properties are displayed on the screen from each of these tabs, you can use the browser print function to print the displayed properties. However, testing has shown that the print results from browser print functions can be missing information. The e-valueBC service has no control over the capabilities of browser print functions.

  • How do I create a PDF of my search results?

    This feature will be added to the e-valueBC service in a future release. Some browsers will enable a PDF to be created through the “Print” selection under the File menu if either the operating system includes a PDF writer or you have a PDF writer software installed. For Windows, two popular free PDF creators are PDFCreator and CutePDF.

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

USING THE MAP

  • How do I find a property on the map?

    The interactive map can be increased or decreased in size using either the +/- buttons (plus and minus buttons) on your keyboard or by using the scroll wheel on your mouse when you are pointing at the map. The map can be shifted up, down, left and right by holding down the left mouse button and dragging the map in the desired direction. To select and highlight a property on the map, left click the desired property. Neighbouring properties that are clicked will be highlighted in a different color.

  • Our property is located on the water. How do I locate it in e-valueBC?

    The property address, plan # or roll # can be keyed into the search bar. Once the property is found, the page will load and the map will zoom to the extent of your desired property.

  • What do the diamond shapes represent on the map?

    Diamond shapes on the map represent properties whose exact lot dimensions have not been digitally plotted on the map. The Diamonds are placeholders for these properties to represent their existence and general geographic location. Diamonds can represent, but are not limited to, leases, licenses, permits and air space parcels.

  • I want to look at the property information for the other apartments, condominiums or townhouse properties around my suite. How can I do this?

    On the map, click the property that your unit is in or a neighbouring property. The pop-up will allow you to scroll through the unit numbers for the apartment/condominium/townhouse properties that are at the same address. Click on one of the properties in the pop-up, and the summary assessment information will be displayed for that unit. Within the summary assessment information section, you can click the “details” link to load the page displaying in-depth property information for that unit.

  • Can I see the value of rental properties?

    All property values are included in e-valueBC (with the exception of some First Nations properties). However, if your rental property is a multi-unit building owned by a single company there is no assessed value for the individual units.

  • When searching a property, the map highlights a large area. When I click the area, a drop-down box shows multiple addresses on different streets. Why?

    The spatial mapping data in e-valueBC has different structures and with some, a group of individual properties are stored together. These properties can be single family homes, strata complexes and can be situated on adjacent streets. Each address in the drop-down box is a unique property in e-valueBC that can be selected by left clicking the address.

  • Why aren’t addresses shown in the map for all the neighbouring properties?

    The map gets crowded when panned out if there are addresses on all the neighbouring properties and it becomes difficult to read. To get an address of a neighbouring property, click on the property and the address will be in the pop-up on the map.

  • Why does the detail page on a multi-unit strata property scroll to the top and not change when I click another unit in the map drop-down of unit numbers?

    The image for a multi-unit strata property will always be the same for every unit since the photo was taken from the road at the street address. The details do change for each unit that you click in the map drop-down. When it looks like it just goes to the top of the page, it actually reloads with the property data for the unit number you clicked. The unit number in the address at the top of the page will be different, although with some multi-unit strata properties, the details between different units may be the same or almost the same.

  • Why does the map show Stanley Park for my property?

    BC Assessment obtains its mapping fabric from companies who specialize in mapping data. Where BC Assessment is not provided with an individual property’s latitude/longitude or assessment fabric, the map is defaulted to Stanley Park to enable the homeowner to use the zoom in/out functions (+/-) of the map to find their property.

  • Why is the map not displaying?

    In the unlikely event that you are viewing the property details of a selected property and the map is not appearing, simply hit the refresh button to have the map re-appear. This likely occurred as a result of having zoomed the text on your browser while on a different tab and then returning to the map tab. We are aware of this issue and working to correct it as soon as possible.

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

UPDATING PROPERTY DETAILS

  • Why is it important for me to maintain the details related to my property?

    As a property owner in British Columbia, real estate is most likely your biggest asset. Knowing that your property’s assessed value is an accurate reflection of actual value is key in making fully informed property related decisions. The value of your property may have changed if you have:

    • Renovated recently, such as updating your kitchen
    • Added any new buildings to your property, such as a garage or carport
    • Completed any additions to your home, such as a new bedroom
    • Finished the basement, perhaps adding a secondary suite
    If so, we encourage you to review your property details using our e-valueBC online service.

  • Will my property taxes change if I update the details related to my property?

    Each year, BC Assessment provides local governments and other taxing authorities with accurate and independent assessment information. That information is then used to determine funding for important services used every day in communities all over British Columbia. BC Assessment cannot predict whether your taxes will change based on changes to your property details. Properties with assessment increases above the average within their local government or taxing authority may notice a proportionately higher percent change in property taxes. Those with changes below the average may see a lower than average change. Ultimately, the tax rate – which determines the amount of taxes you pay – is set by your local government or taxing authority. Questions about taxation should be directed to your local government or taxing authority.

  • Why did I receive a request to update my property details?

    In an effort to ensure the information BC Assessment uses to set assessed values is as accurate as possible, a request to update property details is often included with Property Assessment Notices. By following the steps outlined on that request, you are helping to ensure your assessment is accurate.

  • Is everyone receiving this request?

    Each year selected neighbourhoods are asked to partner with us in validating their property details. The methods used to validate property details include: a request sent through the mail, a request included with Property Assessment Notices, or a visit by a BC Assessment appraiser. Additionally, any homeowner who wishes to confirm or correct their property details published on e-valueBC is encouraged to do so following the steps outlined in the "How do I update my property details" FAQ below.

  • What other methods does BC Assessment use to confirm or correct property details?

    In addition to those described above, BC Assessment collects property details through home inspections, municipal permit information, building plans, satellite and street front imagery, orthographic imagery and a variety of other methods.

  • Is BC Assessment entitled to request this information?

    Yes - Sections 15 and 16 of the Assessment Act permit BC Assessment to ask property owners for information to ensure fair and equitable assessments.

  • How do I update my property details?

    1. Access our e-valueBC online service (http://evaluebc.bcassessment.ca).
    2. Type in the address of the property you wish to review and hit enter.

      Note:  If you wish to search by Roll Number, click on the downward arrow to the right of Address and select Roll Number from the drop down menu. The Roll Number can be found on your Property Assessment Notice as shown below.


    3. Click on Show property details and recent sales history to review the property details we have on record.
    4. Click on Are the Property Details Correct? and select one of the two responses below:
      • Yes, click here to confirm
      • No, click here to update
    5. Complete the online form – please note you will be required to enter your 10 digit Confidential PIN which can be found on your Property Assessment Notice as shown above.

  • Why does BC Assessment need my personal information?

    The personal information on these forms is collected for the purpose of administering the Assessment Act, under the authority of both the Assessment Act and the Freedom of Information and Protection of Privacy Act. An appraiser may need to contact you to clarify the information you have provided in order to ensure that your assessed value and property classification are correct.

  • What if I believe my assessed value is incorrect?

    Submitting a correction to your property details is not the same as appealing your assessed value. If you believe that an error in your property details has resulted in an incorrect assessed value, please consider the steps for appealing your assessment.

  • How should I notify BC Assessment if I move or change my address?

    Please complete our Change of Address Notification form. BC Assessment will make the change upon confirming you are the legal owner of the property.

  • If I submit a correction, how soon will I see a change to my property details?

    The property details displayed on e-valueBC are updated at the end of December, before Property Assessment Notices are sent out, and again in early April. Any updates submitted between April and November will be reflected in e-valueBC in the December update.

    It’s important to note that all submissions will be reviewed by BC Assessment. If the submission indicates substantial differences, a BC Assessment employee will contact you to discuss the details of your submission.

  • What if the photo of my property is incorrect?

    The current online property details submission process does not allow for attachments, such as photos. If the photo of your property as displayed on e-valueBC is incorrect contact BC Assessment at 1-866-valueBC (1-866-825-8322) to have your photo updated.

  • What happens if the correction I submit changes the assessed value of my property?

    All submissions will be reviewed by BC Assessment. If the submission indicates substantial differences that could change the assessed value of your property, a BC Assessment employee will contact you to discuss the details of your submission.

  • What if I have other questions or need assistance updating my property details?

    Please use our contact us link or call 1-866-valueBC (1-866-825-8322) to reach a BC Assessment employee for assistance regarding your property details, or answers to any other questions you may have.

PROPERTY ASSESSMENT INFORMATION

PROPERTY IMAGES IN e-valueBC

  • Why is an image of my property permitted without my permission?

    The Assessment Act permits BC Assessment to provide a street front image for each property.

  • How was the image of my property obtained?

    Nearly 80% of properties include images. Images enhance the information available through the e-valueBC service. Some of the images have been licensed from Google. These images include a Google watermark and therefore are readily identifiable as the source provider. Other images have been obtained through a BC Assessment process called BCA Street Front. BC Assessment is gradually visiting every part of the province to capture the street front image of each property.

  • Why can’t I see a property in the image?

    In some cases a property is not shown in an image because it is too far back from the front of the property or there is something (such as trees) blocking the view. Images are obtained exclusively from public property and under no circumstance will private property be trespassed upon in order to obtain an image. In other cases there is no image because neither Google nor BC Assessment has taken a street front image of the property.

  • Why is the image shown not displaying the front of property?

    There are two sources for the images in e-valueBC. When BC Assessment has taken the photo we always display the image that is the front of the property. When the image is licensed from Google there are instances when the image is something other than the front of the property, for example, an image taken from the back alley. This happens infrequently and is limited to properties that have back alleys, are corner lots, or the lots are unusually large or irregularly shaped. BC Assessment has made every reasonable attempt to eliminate any image that is not from the front of the property.

  • Why is there a notice in my local newspaper that a vehicle marked with BC Assessment’s logo will be taking photos in my neighbourhood?

    This is part of the BCA Street Front program that results in updating or adding the street front image of every property in the province. The vehicle is clearly marked with the BC Assessment logo to help assure observers that the photos are being shot for a valid and safe purpose. The driver of the vehicle may also hand out a written notice if anyone questions the process. This notice will include BC Assessment contact information in order to respond to any questions an observer may still have.

  • Can I have the assessment information for my property removed from e-valueBC?

    No, property owners do not have the authority to request that their BC Assessment information be removed from the e-valueBC service.

  • Can I have the image of my property removed from e-valueBC?

    There are two kinds of property images displayed in e-valueBC: BC Assessment Street Front images and Google StreetView images.

    Property owners do not have the authority to request that their BC Assessment Street Front property image be removed from the e-valueBC service. BC Assessment images obtained through the Street Front program will remain on the service as per our policy, unless a specific problem with the image is identified (for example a licence plate is readable). Each image obtained through the Street Front program has been confirmed to comply with the province of BC’s privacy legislation.

    Google provides a process that enables property owners to request that parts of or all of the Google StreetView image of their property (identified by the Google watermark on the image) will be blurred. The Google process can be accessed here. This would result in blurring the image shown in e-valueBC. If the property owner is not satisfied with the Google blurring process, the property owner can request the removal of the Google StreetView image from the e-valueBC service by BC Assessment. This action to remove an image from e-valueBC does not automatically remove the image from Google. The removal of an image from the Google system is beyond the authority of BC Assessment.

    For more information on how to report a problem with a property image in e-valueBC, please click the “Report a Problem” link at the bottom of the property image or this information can be accessed here.

  • Where have Google’s Street Front images been obtained from?

    Google’s street front images that are used in the e-valueBC application are the same images freely and publically available through Google Maps StreetView service.

  • Will BC Assessment contact Google on my behalf?

    No. Google requires that the person with the concern about the image contact them directly. However, if you encounter service issues with Google, BC Assessment would like to hear about your concerns so they can notify Google.

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.

THE ONLINE CUSTOMER SURVEY

OTHER QUESTIONS

  • What is a Captcha or Google recaptcha?

    In order to enhance the security of BC Assessment data, you may be asked to verify you are a person and not a robot using the Google Captcha service. You may be asked to identify, from a series of images, which images pertain to the question being asked. In the example below, you are requested to click on all the images that contain a billboard. If you do not click all images that have a billboard, or click on an image without a billboard, you will not be allowed to proceed with your search.

    For those users that are having trouble seeing the images due to being on a mobile device, or are visually impaired, you can click on the “Get an audio challenge” icon, then the following pop up is displayed.

    Follow the instructions to complete the Google Captcha and proceed with your search.

  • Why am I being asked to prove I am not a robot?

    evalueBC usage is governed by the Terms of Use , which is agreed to by everyone who uses the service. These Terms of Use ensure that evalueBC is only used for personal purposes (i.e., non-commercial use). If you are being asked to confirm you are not a robot, it is because your usage has passed our threshold limits

  • What browser versions are supported for e-valueBC?

    The following browsers are supported:

    1. Internet Explorer 11+
    2. Firefox 49+
    3. Chrome 53+
    4. Safari 9+
  • Can e-valueBC be used with tablet mobile devices?

    Yes, e-valueBC has been tested on Apple, Android and Windows tablet devices. It also works well on newer Apple, Android and Blackberry Smartphones, although the small size of the phones may constrain the use of e-valueBC on these devices.

  • My question was not answered here.

    For additional information, please click on the Contact us button within e-valueBC to get in touch with a BC Assessment employee.